A Must Addition
“Five Stars”
"The Negotiator's Toolbox" by Heribert von Feilitzsch is a must addition to the library of anyone wishing to better understand the key elements involved in having a successful negotiation. Feilitzsch provides great insights into understanding yourself, your team, and the entities you are negotiating with. He helps focus on proper preparation before the negotiation session, and identifies the ways in which a negotiator can seek to better understand the motivation and objectives of the other parties involved. His concise explanation of relationship building and other key concepts is insightful. In addition, his use of meaningful anecdotes to illustrate the key points make the lessons easy to understand and apply. I highly recommend this book to all who wish to be more successful in sales, client relationships, and all manner of business interactions.
Gary W. Noesner
Chief, FBI Crisis Negotiation Unit (retired)"